About Us > Client Care Standards

At Clarkes we know that reputations are not built overnight but can be lost in one day. We set the following standards that our staff meet and exceed in client care.

You will know upfront what our costs estimate will be. At Clarkes we know how important it is to you to be kept fully informed about anticipated charges.
An experienced caseworker will deal with your matter, you will know who this is from the outset. Their assistant will have knowledge of your matter, so that, in the absence of that caseworker the assistant can answer queries. We aim to answer all queries by phone or email on the same day and all queries by post within two working days.
At the outset of your matter you will be told how long the matter is likely to take to conclude. You will be kept informed on a regular basis as to how the matter is progressing. Any changes in the time estimate will be fully discussed with you.
All clients can expect the utmost integrity and professionalism from all the staff at Clarkes. Your matter will be dealt with in the strictest of confidence and as quickly and efficiently as possible on your behalf.
At Clarkes we are so confident about our service and general client satisfaction that regulalrly monitor client care. We believe that if any client is dissatisfied for any reason that they should know how and who to contact to resolve the problem. This will also be explained from the outset to you.